Support

There seems to be a misunderstanding because some other mountain apps have a subscription model. But PeakFinder is a paid-app without any recurring costs. That means you have to pay only once and then you can use the app without any further costs. Also all the app updates are free.

If you stayed on the same platform (iOS or Android) you can install PeakFinder directly on your smartphone by using the AppStore resp. Google Play App without paying again. Just make sure that you use the same account that you used when ordering PeakFinder in the past.
Moving the license from one store to the other is not possible. Unfortunately, the app stores do not provide this option.

The selling and installation process is completely managed by the stores. We app developers do not have access to any customer data. Please contact the store support directly for further assistance: AppStore Support: https://getsupport.apple.com Google Play Support: https://support.google.com/googleplay

You can use a iTunes Gift Card or ask a friend to gift PeakFinder from his AppStore account. You can use a Google Play Gift Card.

May be something with the installation went wrong. Open the 'AppStore'-App directly on your phone and search for 'PeakFinder'. Press then 'Install' or 'Open'. Open the 'Google Play'-App directly on your phone and search for 'PeakFinder'. Press then 'Install' or 'Open'.

Family sharing is an offer from Apple. We app developers do not have any access to the customer data. Please check out this page about setting up the family sharing and this page about solving common errors. If you cannot find a solution please contact Apple Support directly. They have access to your personal data and can give you further support.

Have you already tried to delete PeakFinder and install it again (there are no new costs, but taken photos and saved favorites will be lost)? May be you can also try to restart the device. This often solves such problems. If not please tell me and I'll provide further support.

To obtain the correct direction PeakFinder uses the compass sensor of your device. This sensor is sensitive to magnetic fields. To get a better result move away from any disturbance source.
Have you already tried to calibrate the compass? You can do this by starting PeakFinder and then pressing the flat '8' icon below the compass. Then follow the instructions. This will automatically calibrate the 3-axis compass.
See also here for more: Compass calibration
Attention: Magnetic mobile phone covers disturb the compass sensor!

You probably have the screen orientation lock enabled on your device. See here how to disable the lock. iOS Android

The AR mode (camera mode) requires a gyroscope sensor to stabilize the panorama drawing over the camera image and a compass sensor to determine the cardinal direction. Your device does not have a gyroscope or compass sensor built-in and therefore the AR function (camera) is unfortunately not available.

PeakFinder uses the peak data mainly from openstreetmap.org (OSM). Openstreetmap.org is the Wikipedia of online maps. Everyone can add missing data this this project. If you like you can add the missing peak by yourself. This way also many other great projects benefit from your work. Here is an explanation: https://www.youtube.com/watch?v=tk6qMcusWEs.
The data will be available in PeakFinder 24 hours later (open the PeakFinder Menu an select Settings->Update).

You'll find extended information on the page API.